Our policy lasts 30 days. If 30 days or more have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging where appropriate.
To return your book, you should send it to:
Winstone's Books, 8 Cheap Street, Sherborne, DT9 3PX
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at winstonebooks1@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at winstonebooks1@gmail.co.uk and send your item to:
Winstone's Books, 8 Cheap Street, Sherborne, DT9 3PX
Depending on where you live, the time it may take for your exchanged book to reach you may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.